Legal

Payment & Refund Policy

Last updated: July 2026

1. Payment Methods

All payments on kundalimanthan.com are processed securely through Razorpay, supporting UPI, credit/debit cards, net banking, and popular wallets. We do not collect or store your card, UPI, or banking details on our servers.

2. Order Confirmation

Your order is confirmed only after successful payment. You will receive a confirmation via email and/or WhatsApp once payment clears.

3. Refund Eligibility

Because our reports are digital products generated specifically from the birth details you submit, refunds are handled as follows:

• Before report generation begins: Full refund if you cancel within 2 hours of payment, before work has started.
• Incorrect birth details submitted by customer: Not eligible for refund, but we will regenerate the report free of charge once corrected details are provided.
• Technical/payment error (double charge, failed delivery): Full refund or free reissue, whichever you prefer.
• After report has been delivered: Not eligible for refund, as the product has been fully delivered. If the report contains a genuine factual/calculation error, contact us for a correction or reissue.
• Live consultations: Cancellations made at least 24 hours before the scheduled slot are eligible for a full refund or free rescheduling. Cancellations within 24 hours are non-refundable but may be rescheduled once, subject to availability.

4. How to Request a Refund

Message us on WhatsApp or email via our Contact page with your order ID/payment reference. Approved refunds are processed within 5-7 business days back to the original payment method, subject to your bank/UPI provider's processing times.

5. Failed or Pending Payments

If an amount is debited from your account but the order does not show as confirmed, please wait up to 24 hours for automatic reconciliation before contacting us. If the amount is not auto-refunded by your bank within 5-7 business days, reach out with your transaction reference.

6. Disputes

We aim to resolve all payment and refund concerns directly and fairly. If you believe a charge was made in error, contact us before raising a chargeback with your bank — most issues can be resolved faster this way.